Quality guarantee and No-Fix-No-Fee Policy
Our quality guarantee policy, and, if offered, our No-Fix-No-Fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer.
The policy does not apply in the following cases: –
The engineer is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work.
The engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required software disc or product key.
The engineer provides a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component.
The policy does not apply to work related to data recovery, third-party issues, computer virus or spyware problems or to cases in which the computer has been struck by lightning.